Privacy Policy (Local Roots)
Last Updated: January 22, 2026
1. INTRODUCTION Local Roots (Pty) Ltd (“we,” “us,” or “our”) is committed to protecting the privacy of our customers (“you” or “user”). We operate in the Republic of South Africa and our data processing activities are aligned with the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.localroots.co.za or subscribe to our service.
2. INFORMATION WE COLLECT We collect personal information that you voluntarily provide to us when you register for a subscription, make a purchase, or contact us. This includes:
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Personal Identification: Name, Surname.
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Contact Details: Email address, mobile number, and delivery address.
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Payment Information: Credit card details or banking information (Note: We do not store full banking details on our servers; these are processed securely by our third-party payment gateways like PayFast/Yoco/Stripe).
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Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Automatically Collected Information: When you visit our site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior (e.g., pages viewed) to improve your user experience.
3. HOW WE USE YOUR INFORMATION We use the information we collect for the following purposes:
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Order Fulfillment: To pack and deliver your snack box to your designated address.
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Communication: To send you order confirmations, shipping updates, and customer support responses.
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Marketing (With Consent): To send you newsletters, special offers, and stories about our makers. You can opt-out of these communications at any time.
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Site Improvement: To analyze how users interact with our website to improve our layout and product offerings.
4. SHARING OF YOUR INFORMATION We do not sell, trade, or rent your personal information to others. We may share information with trusted third parties solely for the purpose of operating our business:
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Service Providers: Courier companies (to deliver your box) and Payment Gateways (to process your subscription).
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Legal Obligations: We may disclose your information if required to do so by South African law or in response to valid requests by public authorities (e.g., a court or government agency).
5. COOKIES AND TRACKING We use cookies to customize your experience (e.g., keeping you logged in). You can choose to set your browser to refuse cookies, but some parts of the website may not function properly without them.
6. SECURITY OF YOUR INFORMATION
7. YOUR RIGHTS UNDER POPIA As a data subject in South Africa, you have the following rights:
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Right to Access: You may request details of the personal information we hold about you.
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Right to Correction: You may request that we correct or update any personal information that is inaccurate.
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Right to Deletion: You may request that we delete your personal information (subject to legal retention requirements).
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Right to Object: You may object to the processing of your personal information for direct marketing purposes.
8. INTERNATIONAL TRANSFERS If we use service providers located outside of South Africa, we ensure that they are subject to laws or binding agreements that provide an adequate level of protection for your personal information, similar to POPIA.
9. CONTACT US If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights under POPIA, please contact our Information Officer at:
Local Roots Support Email: support@localroots.co.za Location: South Africa